The previous fix has been successfully applied and the issue has been fully mitigated. Thank you for your patience during this time.
Please do not hesitate to contact us if you have any concerns or questions.Our support team will be available via phone, and email.
Resolved
The previous fix has been successfully applied and the issue has been fully mitigated. Thank you for your patience during this time.
Please do not hesitate to contact us if you have any concerns or questions.Our support team will be available via phone, and email.
Monitoring
We're pleased to confirm that our team has implemented a fix for the ongoing incident that affected the Messaging section.
We have now resent all the messages that were scheduled during the affected hour, so some messages might appear twice. This was done to make sure all the communication was delivered to your guests.
We are still closely monitoring the situation to ensure the issue is fully resolved.
Monitoring
We noticed that messages for all channels stopped being sent from 10:40 to 11:40 UTC.
The issue is now mitigated, and our team has now implemented a fix and is monitoring our systems to ensure all messages are sent correctly.