The previous fix has been successfully applied and the issue has been fully mitigated. Thank you for your patience during this time.
If you encounter a failed transaction in any of your bookings, please manually send a new payment request to the guest to ensure successful payment.
If one of your guests encountered issues while booking through your website, kindly request them to try again.
Please do not hesitate to contact us if you have any concerns or questions.
Resolved
The previous fix has been successfully applied and the issue has been fully mitigated. Thank you for your patience during this time.
If you encounter a failed transaction in any of your bookings, please manually send a new payment request to the guest to ensure successful payment.
If one of your guests encountered issues while booking through your website, kindly request them to try again.
Please do not hesitate to contact us if you have any concerns or questions.
Monitoring
Our team has implemented a fix for the ongoing incident that affected a percentage of the payments processed through Stripe. We are closely monitoring the situation to ensure the issue is fully resolved.
If you encounter a failed transaction in any of your bookings, please manually send a new payment request to the guest to ensure successful payment.
If one of your guests encountered issues while booking through your website, kindly request them to try again.
Identified
Our team has identified the cause of the incident that impacts a percentage of the payments processed through Stripe and is working on providing a solution.
We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
Investigating
Our team is currently investigating an incident that is impacting a percentage of the payments processed through Stripe. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.